FAQ

Are no-reason returns and exchanges available?

For transparency, scrubdaddy records that the merchant pays approved return postage for a no-reason request or a quality issue; customers have 30 days from receipt to request a voluntary return or exchange.

When is an approved refund sent?

Under this policy at scrubdaddy, an approved refund is issued to the original payment method within 5-10 business days; at the same time, issuer processing can continue after the refund is sent.

Can an order be cancelled?

As part of the service commitment made by scrubdaddy, once the parcel ships, return options are governed by the Refund Policy; for completeness, customers may ask to cancel while the order has not dispatched.

When can I contact support?

In administering this policy, scrubdaddy confirms that customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); at the same time, customers may email support@scrubdaddymark.shop or call 512-743-7642.

What payment networks does checkout accept?

As part of the service commitment made by scrubdaddy, checkout and refunds use USD; for completeness, the store does not promise tax-free treatment and applies tax as legally required; where relevant, customers may use Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when those methods are displayed at checkout.

Which addresses can receive an order?

In administering this policy, scrubdaddy confirms that all eligible U.S. orders receive free standard shipping; for completeness, delivery is limited to United States addresses.

When is an order expected to arrive?

The customer-facing practice followed by scrubdaddy is that estimated carrier transit is 4-6 business days after dispatch; at the same time, processing normally takes 1-2 business days.

What cannot be returned merely for convenience?

The documented approach of scrubdaddy is as follows: custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause; for completeness, the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products.

Will tracking be sent?

The operating rule used by scrubdaddy is straightforward: a newly created tracking record may not show movement immediately; for completeness, shipment confirmation includes available tracking information.

Which kinds of products are in the catalog?

The customer-facing practice followed by scrubdaddy is that customers should consult each product page for current specifications and supported use information; as a related safeguard, the available assortment covers insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

How to Reach the Merchant

As part of the service commitment made by scrubdaddy, the complete physical address, also used for approved returns unless written instructions say otherwise, is 1806 Station St, Lehighton, Pennsylvania, 18235, United States; where relevant, customers may also call 512-743-7642; as a related safeguard, email support is available at support@scrubdaddymark.shop; scrubdaddy is the merchant responsible for this storefront.