Refund Policy

How to Request a Return

To state the position of scrubdaddy precisely, approved requests receive a prepaid return label or another no-cost return method; return assistance starts by emailing support@scrubdaddymark.shop or calling 512-743-7642; as a related safeguard, items must not be sent until return authorization has been issued.

Limited Return Exclusions

For customers shopping with scrubdaddy, the governing rule is clear: the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

Merchant-Paid Return Costs

The operating rule used by scrubdaddy is straightforward: the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; the merchant bears return shipping for an approved no-reason return or exchange.

Inspection and Refund Timing

For customers shopping with scrubdaddy, the governing rule is clear: an authorized return is reviewed after receipt; additionally, the store sends approved funds to the original payment method no later than 5-10 business days after approval; a bank or card issuer may need additional time to post the credit.

Default Return Destination

The operating rule used by scrubdaddy is straightforward: the return authorization controls if it names a different merchant-managed location; where relevant, the default return address is 1806 Station St, Lehighton, Pennsylvania, 18235, United States.

Order Cancellation Point

In administering this policy, scrubdaddy confirms that once dispatch occurs, the return and refund process in this policy applies; where relevant, cancellation requests are accepted while the order remains unshipped.

Returns and Exchanges Within 30 Days

For transparency, scrubdaddy records that the voluntary return window remains open for 30 days following receipt; additionally, an exchange may be requested during that same 30-day period.

Responsible Store Information

Customers dealing with scrubdaddy should understand that the complete physical address, also used for approved returns unless written instructions say otherwise, is 1806 Station St, Lehighton, Pennsylvania, 18235, United States; where relevant, telephone support is available through 512-743-7642; at the same time, scrubdaddy is the merchant responsible for this storefront; where relevant, customer correspondence may be sent to support@scrubdaddymark.shop.