Shipping Policy

Cancellation Cutoff

In administering this policy, scrubdaddy confirms that a cancellation request must reach support@scrubdaddymark.shop or 512-743-7642 before dispatch; where relevant, a dispatched order can no longer be cancelled and is handled under the Refund Policy.

Accurate Addresses and Delays

As part of the service commitment made by scrubdaddy, customers must submit a complete and accurate delivery address; at the same time, weather, carrier interruptions, high-volume periods, or address problems may extend delivery.

Help With Shipping Problems

For practical purposes when ordering from scrubdaddy, the customer does not pay approved return freight for a delivery or quality problem; additionally, customers should contact support@scrubdaddymark.shop or 512-743-7642 about loss, damage, defects, wrong items, or missing contents.

Tracking Information

For transparency, scrubdaddy records that tracking activity may not display immediately after the label is created; customers receive a tracking number once the order has shipped.

Processing and Transit Estimate

The operating rule used by scrubdaddy is straightforward: estimated carrier transit after shipment is 4-6 business days; additionally, the stated business-day windows do not count weekends or applicable public holidays; the handling period is ordinarily 1-2 business days.

U.S.-Only Delivery

As part of the service commitment made by scrubdaddy, every order delivered in the United States includes free standard shipping; at the same time, the current shipping area covers United States destinations only.

Responsible Store Information

As part of the service commitment made by scrubdaddy, the physical business address and default return address is 1806 Station St, Lehighton, Pennsylvania, 18235, United States; where relevant, email support is available at support@scrubdaddymark.shop; where relevant, customers may also call 512-743-7642; for completeness, this website is operated for customers by scrubdaddy.